Measuring and Managing Customer Satisfaction and Loyalty

This intensive course will provide detailed instructions on how to establish a customer satisfaction measurement program for your company. For those with existing measurement programs, the course will cover best practices from increasing retention of key customers, and creating a customer focus process throughout the company. You will discover the most current customer satisfaction measurement and management practices employed by some of the world's leading companies, including many Malcolm Baldrige Award-winning organizations.

CLASSROOM

No dates are scheduled for this course. Please contact ASQ for more information.

Member Price: $1,230
List/Forum/Division Price: $1,530

Canadian Pricing — Only for course HELD in Canada.
Member Price: $1,080 USD
List/Forum/Division Price: $1,380 USD

CEUs and ASQ RUs: 1.4

Need to train a group of five or more on this topic? Try On-Site training.

ASQ is a GSA Contract Holder for select training.

Instructor
James S. Jubelirer