Linking the Balanced Scorecard to Business Results

What do the "service-profit chain," the "balanced scorecard," and the Malcolm Baldrige and European quality awards all have in common? Each embraces the principle that organizational leadership, internal processes and activities, employee commitment and productivity, customer value and loyalty, and financial results are inextricably connected, and that no organization or enterprise can thrive unless it successfully manages all the links in this organizational "value chain."

CLASSROOM

No dates are scheduled for this course. Please contact ASQ for more information.

Member Price: $1,170 List/Forum/Division Price: $1,300

CEUs and ASQ RUs: 1.3

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Instructor
James S. Jubelirer