Lean for Service

Lean for Service is a philosophy and a powerful set of tools designed to eliminate waste from processes. It also focuses on what adds value in processes from a customer’s perspective. This beginner’s course covers how to apply lean to services and administrative functions and provides fast and dramatic results. Looking for an approach that builds on TQM and past improvement techniques? Lean for Service is the next generation of organizational and process improvement.

CLASSROOM

Addison, TX • August 18-19, 2008 • #08244  Orlando, FL • September 17-18, 2008 • #08426  Brookfield, WI • October 27-28, 2008 • #08278  Phoenix, AZ • March 4-5, 2009 • #08343C  Oakland, CA • May 4-5, 2009 • #08364  Milwaukee, WI • June 18-19, 2009 • #08385  Click on the course number for specific hotel and transportation information.

Member Price: $975 List/Forum/Division Price: $1100

CEUs and ASQ RUs: 1.5

Need to train a group of five or more on this topic? Try On-Site training. ASQ is a GSA Contract Holder for select training.

Instructors
Liz Keim
Rama Shankar