Lean for Service — Virtual Course

Lean for Service is a philosophy and a powerful set of tools designed to eliminate waste from processes. It also focuses on what adds value in processes from a customer’s perspective. This beginner’s course covers how to apply lean to services and administrative functions and provides fast and dramatic results. Looking for an approach that builds on TQM and past improvement techniques? Lean for Service is the next generation of organizational and process improvement.

Course includes a copy of Lean for Service Organizations and Offices: A Holistic Approach for Achieving Operational Excellence and Improvements by Debashis Sarkar.

Please note: Registration is for one person only.

WEB-BASED

#623533 Day One • July 21, 2008 • 8:30 a.m. – 4:30 p.m. Central Day Two • July 28, 2008 • 8:30 a.m. – 4:30 p.m. Central #650628 Day One • September 23, 2008 • 8:30 a.m. – 4:30 p.m. Central Day Two • September 30, 2008 • 8:30 a.m. – 4:30 p.m. Central

Member Price: $750 List/Forum/Division Price: $850

CEUs and ASQ RUs: 1.5

Note: Attendance limited to 15 attendees.

Instructor(s)
Liz Keim

Why Virtual?
ASQ Virtual Courses provide the same expert instructors, course materials and the ability to earn CEUs (and ASQ RUs) as our traditional educational courses, but they save you time away from work/family and save you money on lodging and other travel expenses. In short, they bring you all the training you need without all the hassle.