LEADING THE FRONT LINE: Keys to Excellence in Customer Service Management

(The prerequisite for this course is FRONT LINE: Excellence in Customer Service)

Building off of the learning from FRONT LINE: Excellence in Customer Service, managers will focus first on building a service strategy appropriate for their organization. Participants will learn the importance of a product focus in delivering value to internal and external customers. A process to identify, evaluate and enhance service within the organization to improve external customer satisfaction and loyalty will be presented. Managers will learn how to use a practical guide in coaching front line staff to deliver excellence in customer service.

A key goal of this one-day course is to equip key customer service manager stakeholders to lead a customer-focused team through customer-focused leadership.

CLASSROOM

Training is only offered to groups of five or more.

Get more information on how to bring this training to your organization.

ASQ is a GSA Contract Holder for select training.

Details: Who should take this, what you'll learn, etc.

Instructor
Barry Davis