Denise Robitaille

Denise Robitaille brings years of experience in business and industry to her work in the quality profession. As the principal of Robitaille Associates she has helped numerous companies in diverse fields including electronic assembly, biotechnology, machine shops, navigational instrumentation, packaging manufacturers and distributors to achieve ISO 9001 registration and to improve their quality management systems. Denise is a RAB certified lead assessor, an ASQ Certified Quality Auditor and a senior member of the American Society for Quality. She is also a member of US TAG to ISO/TC176, the committee responsible for updating the ISO 9001 family of standards. She is an internationally acclaimed speaker on a variety of topics. Denise is the author of numerous articles, a columnist for Inside Standards and the author of several books including: The Corrective Action Handbook, The Preventive Action Handbook and The Management Review Handbook.