Janet Nelson

Janet Nelson is the president and lead facilitator for OQL Solutions. Ms. Nelson has a record of successfully improving customer loyalty, retention and improving operational efficiencies to positively impact the bottom line.

Ms. Nelson is a corporate executive experienced in operations, product development and engineering, quality and strategy; having worked in senior positions in Xerox Corporation and Eastman Kodak Company. Janet is proficient in Six Sigma and Lean Manufacturing, and holds a Master’s degree in Systems Engineering from the Rochester Institute of Technology, and a Bachelor of Science in Applied Science from the State University of New York. She is a certified Six Sigma Black Belt from the American Society for Quality.

In her consulting practice and in her corporate experience, Janet has delivered measurable improvements in processes, products and services quality. She personally led the activities which improved field failure rates from four percent to less than one-half of one percent. She and her teams have also delivered substantial reductions in cost, inventory, and cycle time.

Accomplishments include:

• Improving Customer Satisfaction from 74% to 90% in three years;
• Implementing a closed-loop customer feedback process into the product development cycle;
• Delivering double-digit cost reductions through design and productivity initiatives; Bringing to market four new products in the benchmark time of 8 months; and
• Improving factory safety rates from 23 to zero recordable incidences per year.

She has presented in such diverse forums as the Unisys Quality Benchmarking Forum; the Rochester Society of Quality; the Bryant and Stratton Business School; and the Chinese Association of Women in Science and Technology.

Janet Nelson is an active participant in the local Rochester, NY community. She is a member of the financial board for the Flower City Habitat for Humanity, a member of the American Society of Quality and the Greater Rochester Quality Council. She is a member of the Rochester Professional Consultants Network, Rochester Women’s Network, and has been an adjunct faculty for Empire State College of the State University of New York.