Grace L. Duffy, Certified Quality Manager, SSMBB, CQA, CQIA

Grace Duffy is a private consultant specializing in organizational and process improvement, leadership, quality, customer service and teamwork. She works throughout the U.S. designing and implementing effective systems for business and management success. She is co-author of The Quality Improvement Handbook and The Executive Guide to Improvement and Change.

Grace has over 10 years of experience working with hospitals and healthcare organizations in customer satisfaction, team improvement projects, leadership and management training, strategic planning, quality tools application, measurement systems, and cultural change. She has written several on-line training curricula for both clinical and administrative healthcare audiences.

During her 20 years with IBM, Duffy held a series of positions in technical design, services, management and process improvement. She served as a private consultant in organizational design, instructional development and process improvement in the New York metropolitan area.

Duffy worked with Trident Technical College in Charleston, SC for 10 years as department head for Business, curriculum owner and instructor for Trident's Quality and Corporate Management programs and as a management and performance consultant for private industry.

Duffy holds a Masters in Business Administration from Georgia State University and a Bachelor's in Archaeology and Anthropology from Brigham Young University. She is an ASQ Certified Quality Manager, Certified Quality Improvement Associate, and Certified Quality Auditor. Grace is a Certified Six Sigma Master Black Belt, and Manager of Process Improvement.