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Certification

Title
Lean For Service #08426

Date
September 17–18, 2008

COURSE LOCATION
Rosen Centre Hotel
9840 International Drive
Orlando, FL 32819-8122
Phone: 407-996-9840 or toll free reservations: 800-204-7234
Fax: 407-996-3169
www.rosencentre.com

RESERVATIONS:
Please make your room reservation as soon as possible. ASQ has a special group rate (based on availability) until Friday, August 22, 2008. Please tell the reservation agent that you are attending a function of the American Society for Quality (ASQ) Service Quality Conference to receive the group rate. The group rate is $155.00 single plus *13.5% applicable tax per room, per night.
*tax rate subject to change without notice

TRANSPORTATION INFORMATION
Hotel is approximately 12 miles from Orlando International Airport.
Shuttle bus service is available at baggage claim area and costs *$18.00 per person, one way. Taxi from airport to hotel is approximately *$37.00 one way.
*rates are approximate and are subject to change without notice

Car Rental: AVIS car rental offers discounted rates to ASQ meeting attendees. Please mention the AVIS Worldwide Discount (AWD #D150060) when calling AVIS at 1-800-331-1600 or at http://tinyurl.com/39kwct.

COURSE SCHEDULE
Wednesday 8:00 a.m. – 5:00 p.m.
Thursday 8:00 a.m. – 3:00 p.m.

Continental breakfast, lunch and refreshment breaks served daily.

*ENDING TIMES ARE APPROXIMATE*
BUT PLEASE DO NOT SCHEDULE YOUR DEPARTURE PRIOR TO THE ENDING TIME LISTED FOR THE LAST DAY.
We suggest casual attire in the classroom. You may wish to bring a sweater as meeting rooms tend to be cool.

ASQ EVENT MANAGEMENT CANCELLATION POLICY 

  1. Substitutions can be made at any time, even on site.
  2. If you cannot send a substitute we can transfer your course fees to another ASQ headquarter course of your choice.**
  3. If you need to cancel we will refund your paid registration fee.**

**NOTE: Requests for cancellations/transfers received 5 or more business days prior to course start date will receive a full refund/transfer. Requests received less than 5 business days will incur a $150 processing fee. Cancellation/transfer requests will not be accepted once training begins. Registrants who fail to attend are liable for the entire course fee.

ASQ reserves the right to cancel or reschedule any event, or to change instructors. Please be advised that ASQ is not responsible for airfare penalties or other travel expenses you may incur.