FRONT LINE: Keys to Excellence in Customer Service Management

(This course is a prerequisite for LEADING THE FRONT LINE: Keys to Excellence in Customer Service Management)

This program introduces practical concepts designed to have service representative view service from the customer’s perspective, and focus consistently on enhancing service delivery. Participants also become aware of the relationship with the customer and what could enhance or detract from that relationship, including use of service skills to match customer styles. Participants explore how complaints and mistakes are opportunities to increase customer loyalty. Participants then learn options for dealing with angry customers and stress.

CLASSROOM

No dates are scheduled for this course. Please contact ASQ for more information.

Member Price: $860
List/Forum/Division Price: $1,115

CEUs and ASQ RUs: 1.4

Need to train a group of five or more on this topic? Try On-Site training.

ASQ is a GSA Contract Holder for select training.

Details: Who should take this, what you'll learn, etc.

Instructor
Barry Davis