Vision and Strategies for Managing Government Services — NEW
DETAILS (Return to Main)
Who Should Attend
This course is primarily targeted at management and staff charged with the process of re-shaping government vision and strategy toward a new business oriented operation. Participants from various departments within a municipal, state or federal government office will benefit from the knowledge.
Learning Outcomes
The successful student will be able to:
- Define and compare government and business.
- Define customer service in this new environment.
- Understand new definitions including business, profit and loss, and customer-focus.
- Discuss development of a quality business vision.
- Strategize for reaching the service levels you want to reach.
- Define the role of leadership in meeting the new challenges.
- Define the role of staff in meeting the new challenges.
- Identify, measure and apply process improvement requirements to meet the new business standards.
- Develop quality standards.
- Discuss strategies for implementing and continuously improving customer service levels.
- Develop an action plan for implementing the knowledge gained through this workshop.
Related ASQ Bodies of Knowledge
Certified Manager of Quality/Organizational Excellence
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