The Business Side of Quality: Using Your Quality Management System to Manage Your Business

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Who Should Attend
Business owners, quality system directors, quality managers, financial managers, ISO 9000 officers, risk managers, internal auditors.

Learning Outcomes

• Understand that it is all business.
• Learn how to utilize auditing as a risk-management tool.
• Realize the value vs. volume of nonconformance.
• Recognize profit as prevention.
• Utilize PDCA as a business approach to processes
• Learn quality’s role in financial stewardship and Sarbanes-Oxley compliance.
• Recognize the practical cost of (poor) quality.
• Understand Management Review: QMS or BMS.

Related ASQ Bodies of Knowledge
Certified Manager of Quality/Organizational Excellence
Certified Quality Auditor

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