Using Control Charts to Interpret Healthcare Data

DETAILS (Return to Main)

Who Should Attend
Quality managers, quality team leaders/facilitators, consultants, risk managers, any manager or officer, anyone preparing for a JCAHO audit.

Learning Outcomes

• Understand the theory of Statistical Process Control (SPC)
• What should be done with the data?
• Why?
• Analyze the data on the computer
• How do you input the data?
• How are the charts made?
• Apply these techniques to real data
• Which techniques are appropriate?
• What are the charts telling us?
• How does this help with quality improvement?