Systematic Problem Solving for Sustained Improvements with Quality Tools — Virtual Course

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Who Would Benefit by Participating
This is must-have foundation training for management and new hires within any organization using continuous improvement and corrective-action systems.  It is a requirement of ISO 9001:2000 and needed for performance excellence.

Learning Outcomes

• Understand when to use the problem-solving process
• Organize a problem-solving process, monitor for results, quantify the benefits, and improve the process
• Determine when and how to apply the following quality tools:  brainstorming, multivoting, Pareto analysis, force-field analysis, tree diagrams, affinity diagrams, selection matrices, data selection, check sheets, run charts, flowcharting, mapping work process, Gantt charts, cause-and-effect fishbone diagrams, histograms, block diagrams, and scatter diagrams
• Introduce lean principles, where to use them, and basic lean tools that can be used in the problem solving process
• Practice working as a team member, building respect for other members, achieving team consensus, and gaining buy-in for creative, fact-based change
• Establish common process and language

Market Focus:  cross market

Related ASQ Bodies of Knowledge:
Certified Manager of Quality / Organizational Excellence, Certified Quality Improvement Associate, Certified Quality Auditor, Certified Quality Process Analyst

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