Systematic Problem Solving for Sustained Improvements with Quality Tools — Healthcare Applications

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Who Should Attend
This is must-have foundation training for management as well as staff and new hires within any organization using continuous improvement and corrective-action systems. It is a foundation for the Baldrige Award, necessary for JCAHO, and a requirement of ISO 9001:2000. Problem-solving skills are needed for performance excellence.

Learning Outcomes

• Understand when to use the problem-solving process.
• Organize a problem-solving process, monitor for results, quantify the benefits, and improve the process.
• Determine when and how to apply the following quality tools: brainstorming, multivoting, Pareto analysis, force-field analysis, tree diagrams, affinity diagrams, selection matrices, data selection, check sheets, run charts, flowcharting, mapping work process, Gantt charts, cause-and-effect fishbone diagrams, histograms, block diagrams, scatter diagrams, and Lean principles and tools used in problem solving.
• Practice working as a team member, building respect for other members, achieving team consensus, and gaining buy-in for creative, fact-based change.

Related ASQ Bodies of Knowledge
Certified Manager of Quality/Organizational Excellence, Certified quality Improvement Associate, Certified Quality Auditor

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