Service Excellence Through Quality Practices — Virtual Course

DETAILS (Return to Main)

Who Should Attend
Quality leaders and specialists in the service sector including quality consultants, managers and other leaders responsible for driving excellence through quality practices

Learning Outcomes
Participants will learn to:

• Explain the culture that promotes excellence in the service sector.
• Compare the quality management attributes of their organizations to high-performing service benchmark organizations.
• Learn specific quality practices for service such as:  continuous quality improvement (CQI) tools, process measures, process improvement/control, human resource development and transactional quality assurance.
• Enhance how a quality management system works in a service organization.
• Promote practices for CQI in service areas.

Related ASQ Bodies of Knowledge
Certified Manager of Quality/Organizational Excellence

Course Duration:  2 half-days

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