Defining & Achieving the ROI of Quality in Service — Virtual Course

DETAILS (Return to Main)

Who Should Attend
Quality Managers, Consultants, Operations Managers, Lean Six-Sigma Green & Black Belts; ISO Champions

Learning Outcomes

Understand what your senior management looks at when assessing the impact of strategic projects, processes and initiatives: 1) financial, 2) customer growth & retention, 3) operational efficiency, 4) leveraging of current/future technology and 5) employee engagement
Leverage these five focus areas to promote quality management in your organization.
Demonstrate clear value of quality systems elements and other best practices by focusing on key aspects in each area.
Define and communicate quality’s value to the strategic challenges and core competencies of your organization.
Use the tools & templates to convert the language and goals of quality into the language and goals of senior management.
Prepare and present quality issues and solutions in the most compelling way to gain support and approval to advance the role of quality in your organization.

Related ASQ Bodies of Knowledge
CMQ/OE; Six-Sigma