Quality Methods for the Service Industry — NEW

DETAILS (Return to Main)

Who Should Attend
This course has been developed to meet the needs of quality professionals in a service function. This includes quality consultants, financial managers and retail managers. This course would meet the needs of both ASQ members and customers.

Learning Outcomes
At the end of the course successful students will be able to:

• Learn key quality aspects for service such as measures, process types (customer service, distribution/logistics, and administration), controlling intangibles and other transactional quality assurance.
• Expand skill and knowledge in the area of quality for different service sectors (construction, financial, non-profit and retail).
• Learn what makes quality systems work in a service organization.

Related ASQ Bodies of Knowledge
Certified Manager of Quality/Organizational Excellence

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