Introduction to Quality Management — Revised

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Who Should Attend

• Professionals who face the challenges of helping their organization focus and deploy common goals, strategies, plans and customer requirements.
• Directors, managers, supervisors and team leaders who are required to apply a fact-based design, control and accelerated-improvement process that achieves performance results.
• New and experienced people in quality who want to use the QM framework and proven approaches and tools to be more effective on the job.

Learning Outcomes

• Apply QM concepts and tools to create value the first week back on the job.
• Compare and contrast the Baldrige model for business excellence vs. ISO 9000:2000.
• Be able to understand a strategic planning and deployment process for improvement, performing a SWOT analysis and reviewing current models/tools such as balanced scorecard, scenario planning and Hoshin planning/policy.
• Develop aligned goals, long- and short-term objectives and plans, for their functions.
• Understand current practices in customer and market requirement definition, satisfaction/retention, and product and process design, including completing a QFD relationship matrix.
• Know when and how to use fundamental QC and QA elements to control, correct and improve processes and products. Includes the use of a problem solving process and quality tools, control plans and charts, process capability, audits, supplier quality management, documentation, calibration, and measurement quality.

Related ASQ Bodies of Knowledge
Certified Manager of Quality/Organizational Excellence, Certified Quality Improvement Associate

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