Quality Fundamentals for Service – Virtual Course

DETAILS (Return to Main)

Who Should Attend
Managers, supervisors and employees who need to be aware of the fundamentals of quality concepts for service organizations.

Learning Outcomes
At the end of the course you will:

Understand how quality benefits employees, the organization and customers.
Learn about the concepts of quality management and process control and improvement.
Learn the commonly used quality tools and techniques for problem solving and process improvement.

Market Focus: Service

Related ASQ Bodies of Knowledge: Certified Quality Improvement Associate