Quality Essentials, Customer Delight and Liability in Residential Construction

DETAILS (Return to Main)

Who Should Attend
Senior and middle managers employed by small and medium-sized residential construction firms who are interested in and concerned about how well they are handling one or more of the various course learning outcomes. Typical job titles of course participants are likely to be: Vice President of Construction; Operations; Construction Operations; Sales; Marketing; Engineering; Land Development; Director of Customer Care; Customer Service/Warranty/Quality; General Superintendent; and Construction Superintendent.

Learning Outcomes
The successful student will be able to:

• Ensure maximum use of the quality essentials.
• Improve construction quality by minimizing construction defects.
• Increase homebuyer delight.
• Manage liability in residential construction.

Market Focus: Service

Course Duration: Two 90-minute Webinars with a textbook (Quality Essentials: A Reference Guide from A to Z), and a three-day instructor-led course

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