Quality Audits for Improved Performance — Applications for Healthcare

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Who Should Attend
Nurses, laboratory staff, medical staff charged with understanding and improving processes, compliance staff, quality directors, internal auditors and process auditors. This course offers basic knowledge of auditing: Extensive experience in quality science is not required.
The course is an excellent first step in preparation for obtaining the American Society for Quality Certified Quality Auditor certification.

Learning Outcomes

• Use the nine steps to prepare for an audit
• Understand how to audit to any quality management system (JCAHO, ISO 9000:2000, Baldrige)
• Operate beyond compliance auditing by emphasizing business issues
• Prepare audit findings in a way that appeals to management
• Participate in workshops that will help you develop audit strategies to better serve your external customers, internal customers, and external suppliers
• Learn a systematic approach to auditing that includes internal auditing, external (supplier) auditing, effective reporting, and administration steps
• Becomes familiar with how auditing differs among process audits, system audits, and supplier audits
• Receive a complimentary copy of Dennis Arter's best-seller, Quality Audits for Improved Performance, Third Edition

Related ASQ Bodies of Knowledge
Certified Quality Auditor, Certified Manager of Quality/Organizational Excellence

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