Linking the Balanced Scorecard to Business Results

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Who Should Attend
Quality managers, middle managers to senior executives in the public service, small business and manufacturing sectors will benefit from this course.

Learning Outcomes

• Describe the concept and key elements of a balanced scorecard.
• Design a process for integrating balanced scorecard metrics in order to plan, implement, and evaluate the impact of quality improvement, innovation, and organizational transformation efforts.
• Identify tools and techniques for integrating and establishing key linkages among operational, employee, customer, and financial/market performance metrics.
• Link the voice of the customer to financial and market performance, the voice of employees, and with internal processes and performance metrics.
• Use the balanced scorecard to drive organizational growth and improvement.

Related ASQ Bodies of Knowledge
Certified Manager of Quality/Organizational Excellence

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