Improving Local Government Using Quality Principles

DETAILS (Return to Main)

Who Should Attend
Staff and officials in local government offices: town councils, administrators, department heads, managers, staff members, chief administrators.

Learning Outcomes
Students will be able to:

• Prioritize the demand for public services.
• Gain public input and “ownership.”
• Use quality tools in service of local governance, such as surveys, strategic planning, benchmarking, continuous improvement, etc.

Catalog Category: Quality Management

Related ASQ Bodies of Knowledge: Certified Quality Improvement Associate, Certified Manager of Quality/Organizational Excellence

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