Developing and Implementing an ISO 9001 Quality Management System for the Service Industry

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Who Should Attend
Management and staff from a service-based organization responsible for developing, implementing and maintaining an ISO 9001 quality management system.

Learning Outcomes

• Provide an understanding of the requirements of ISO 9001.
• Provide an understanding of the documentation required to develop a quality system.
• Define the process approach and how quality objectives drive business.
• Explain the implementation process.
• How to maintain the QMS through internal auditing.
• Develop a quality manual, procedures and work instructions.

Related ASQ Bodies of Knowledge
Certified Quality Auditor

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