Cost of Quality: Finance for Continuous Improvement

(Formerly "Quality Cost Principles")

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Who Should Attend

• Professionals seeking to initiate cost‐based measurement or improvement programs in their respective organizations
• Anyone who wants to add to their knowledge of effective measurement systems and quality standards

Learning Outcomes

• Identify and apply key Cost of Quality (CoQ) principles, including critical success factors.
• Apply CoQ to different types of improvement initiatives and perform calculations regarding supplier CoQ.
• See how project‐based and systematic quality approaches can support and benefit each other
• Use CoQ data collection and analysis strategies to meet business goals of reducing risks, lowering costs, and other measures
• Identify key change leadership principles that can help enable CoQ implementations

Prerequisites
You should have some background in quality principles and terminologies. You should also know something about cost allocation techniques, methods of estimating the value of partially processed product, and the transactional processes within your organization.

Related ASQ Bodies of Knowledge
Certified Manager of Quality/Organizational Excellence

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