Corrective Action

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Who Should Attend
This is a terrific guide for anyone involved in a corrective-action process. This material can be utilized by quality managers, ISO 9000 management representatives, production supervisors, production group leaders, customer service managers and quality technicians.

Learning Outcomes

• Comprehend the distinction between corrective action and related processes.
• Write a clear and productive request for corrective action.
• Identify stakeholders and participants in process.
• Perform root cause analysis.
• Develop detailed and responsible action plans.
• Determine appropriate metrics to verify effectiveness of action.
• Link corrective action back to management review.
• How to write a clear, complete and productive corrective action request
• Performing root cause analysis (includes exercise).
• Developing a thorough plan: what to consider what to include (includes exercise).

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