Building a Great Service Culture — Virtual Course

DETAILS (Return to Main)

Who Should Attend

• Leaders and managers who “own” or “champion” any aspect of the customer experience.
• Leaders and managers intent on creating loyal customers through excellent service.
• Additional stakeholders who share accountability for customer satisfaction and loyalty, including customer service managers, managers of departments with customer contact, quality managers, marketers, employee retention specialists and organization development facilitators.

Learning Outcomes

• Identify the service mindsets needed in your organization.
• Lead, coach or facilitate a great service culture from your place in the organization.
• Map and manage service delivery for a great customer experience.
• Use assessment to build strategic commitment.
• Build and improve systems and capability.

Related ASQ Body of Knowledge
Certified Manager of Quality/Organizational Excellence

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