Building a Great Service Culture

“Customer-driven” is the mantra of leaders everywhere. We all know excellent service strengthens customer loyalty and differentiates us from our competitors. Unfortunately, we often confuse programs, tools, and even quality systems with what we really need to provide a superior service experience. This course gives you a new way of thinking about how you relate to the market, customers, employees and other key stakeholders.

Get your organization to go beyond lip service and become a great service culture. Explore mindsets and foundations for great service. Gather ideas, tools and examples to help overcome inertia and foster meaningful shifts to a customer-centric organization. This course will foster awareness, generate shared ownership and build commitment — all vital steps for meaningful change.

CLASSROOM

No dates are scheduled for this course. Please contact ASQ for more information.

Member Price: $1,070
List/Forum/Division Price: $1,350

CEUs and ASQ RUs: 1.4

Need to train a group of five or more on this topic? Try On-Site training.

ASQ is a GSA Contract Holder for select training.

Details: Who should take this, what you'll learn, etc.

Instructor
Jeff Israel