Building a Great Service Culture — Virtual Course

“Customer-driven” is the mantra of leaders everywhere. We all know excellent service strengthens customer loyalty and differentiates us from our competitors. Unfortunately, we often confuse programs, tools, and even quality systems with what we really need to provide a superior service experience. This course gives you a new way of thinking about how you relate to the market, customers, employees and other key stakeholders.

Get your organization to go beyond lip service and become a great service culture. Explore mindsets and foundations for great service. Gather ideas, tools and examples to help overcome inertia and foster meaningful shifts to a customer-centric organization. This course will foster awareness, generate shared ownership and build commitment — all vital steps for meaningful change.

Please note: Registration is for one person only.

WEB-BASED

#650644 Day One • October 14, 2008 • 8:00 a.m. – 4:30 p.m. Central Day Two • October 21, 2008 • 8:00 a.m. – 4:30 p.m. Central

Member Price: $750 List/Forum/Division Price: $850

CEUs and ASQ RUs: 1.4

Note: Attendance limited to 15 attendees.

Instructor
Jeff Israel

Why Virtual?
ASQ Virtual Courses provide the same expert instructors, course materials and the ability to earn CEUs (and ASQ RUs) as our traditional educational courses, but they save you time away from work/family and save you money on lodging and other travel expenses. In short, they bring you all the training you need without all the hassle.