Monday, September 15
7:00 am – 8:00 am  breakfast
8:00 am – Noon  morning tutorials (choose one)

• Software for Use: An Introduction for Software Quality Professionals — Larry Constantine — TUT1
• Introduction to Software Quality Concepts for Novices — Herb Krasner — TUT2
• The Recursive Nature of Requirements Development — Tim Kasse — TUT3
• Organizational Learning for Software Process Improvement — Mark C. Paulk — TUT4
• How to Define and Implement Practical Software Engineering Metrics — Timothy G. Olson and Jairus Hihn — TUT5
• Test Design Techniques — Louise Tamres — TUT6
• Using Six Sigma to Implement CMMI High Maturity practices — Dave Zubrow — TUT7

12 noon - 12:45 pm    lunch
1:00 pm – 5:00 pm  afternoon tutorials (choose one)

• How to Define Lean Processes and Procedures — Timothy G. Olson and Scott Lewicki — TUT8
• Learning from the Pioneers: What Today’s Software Quality Professionals can Learn from Deming, Juran and Ishikawa — Rebecca Staton-Reinstein — TUT9
• Software Configuration Management — Linda Westfall — TUT10
• Data Quality Issues in Enterprise Data Warehousing — Richard E. Biehl — TUT11
• Measuring the Technical Quality of Software at the Systems Level — Bill Curtis — TUT12
• The ISTQB Advanced Syllabus: Guiding the Way to Better Testing — Rex Black — TUT13
• Fusion: Integrating Lean Six Sigma and Software Best Practices — Gary Gack — TUT14

Tuesday, September 16
8:00 am – 9:15 am  opening plenary: Capers Jones keynote "Software Quality in 2008: A Survey of the State of the Art"
9:30 am – 10:30 am  concurrent sessions (choose one)

• Joe Schofield “The Statistical Case Against Using Lines of Code in Software Estimation” – A1
• Jeff Dalton “Agile CMMI” – A2
• Tim Kasse “Twenty points for quality and process improvement – an updated look at the principles from Deming and Crosby” – A3
• Rex Black “Stranger in a strange land: The IT professional in an outsourced project” – A4

10:30 am – 11:00 am  break
11:00 am – 12 noon concurrent sessions

• John Balza “Management Commitment to Quality Requires Measures” – B1
• Taku Fujii “Design quality with different design strategies in agile software development” – B2
• Gregory Wust “Software quality improvement using the Identify-Measure-Improve approach” – B3
• Xin Li “Practice in software metrics processes for outsourcing projects” – B4

12 noon – 12:45 pm  lunch
12:45 pm – 1:30 pm  Larry Constantine keynote "User Experience, User Performance, and Software Quality"
1:30 pm – 2:30 pm  concurrent sessions

• Stephen Kan “Manage and Measure In-Process Software Quality” – C1
• Richard Messnarz “Team assessments and learning organizations in automotive – Learning from best projects” – C2
• Celeste Yeakley “Mapping for quality – Past, present, and future” – C3
• Noriko Iizumi “The effective method for offshore software development” – C4

2:30 pm – 3:00 pm  break
3:00 pm – 4:00 pm  concurrent sessions

• Guenther Limboeck “Measuring the Quality of Standard Software: The SAP Quality Index” – D1
• Hironobu Aoki “Workshop-driven software process improvement” – D2
• Trudy Howles “The declining interest and persistence in university computing programs” – D3
• Dehua Ju “Software quality movement in China” – D4

4:15 pm – 5:15 pm  concurrent sessions

• Zhejiong Fan “Quantitative Process Improvement should be done to help business, not for its own sake” – E1
• Xi Xiang “Precise prediction model of iterative development” – E2
• Luigi Buglione “An ecological view on process improvement: Some thoughts on improving process appraisals” – E3
• Suzuko Hirofuji “An application and improvement of process QA for system development work” – E4
• Atsuko Ishida “Information Systems Quality Management Processes Including Users’ Point of View” – E5
• Zhou Lu “The establishment of organizational performance baselines and applications” – E6
• Takayuki Ishida “Developing Minds to Improve Customer Satisfaction: Training Engineers with Heart” – E7
• Naveed Nour “Art in Technology” – E8

5:30 pm – 7:00 pm  reception: recognitions and awards

Wednesday, September 17
8:00 am – 9:15 am  Watts Humphrey keynote "Faster, Cheaper, Worse!"
9:30 am – 10:30 am  concurrent sessions

• Mike Kress “ISO 25012 – An international standard for data quality” – F1
• Tim Olson “Defining lean service and maintenance processes that are best-in-class” – F2
• Linda Ibrahim  “Improving process capability across your enterprise” – F3
• Elfriede Dustin "State of Software Testing and How to Improve It" – F4

10:30 am – 11:00 am  break
11:00 am – 12 noon  concurrent sessions

• Rick Biehl “Data quality measurements in a hospital data warehouse” – G1
• Camargo Cruz Ana Erika “Quality prediction model for object oriented software using UML metrics” – G2
• Wen-Kui Chang “A SPICE approach for integrity-enhanced process improvement” – G3
• Thom Garrett “Automated Test Environment Management” – G4

12 noon – 12:45 pm  lunch
12:45 pm – 1:30 pm  Bernie Gauf keynote "Implementing Automated Software Testing"
1:30 pm – 2:30 pm  concurrent sessions

• Herb Krasner “Modeling and forecasting the cost of software quality: What’s next? – H1
• Simon Mills “Appropriate timing for deployment of software test automation in operational environments” – H2
• Mark Paulk “A taxonomy of improvement frameworks” – H3
• Nobuhiro Hosokawa “Data-driven quality inspection: Human-centered defect lifecycle management from industry practice” – H4
  

2:30 pm – 3:00 pm  break
3:00 pm – 4:00 pm  concurrent sessions

• Gary Gack “Lean Six Sigma and Cost of Quality: Partners for Progress” – I1
• Adam Wolszczak “Automation in data warehouse testing: Where is it applicable?” – I2
• Yasuko Okazaki “Software Quality Body of Knowledge (SQuBOK) project” – I3
• Kurt Schneider "Improving Feedback on Requirements through Heuristics" – I4

4:15 pm – 5:15 pm  concurrent sessions

• Pekka  Forselius “Quality of benchmarking data” – J1
• Vijay Upadya “A case for test generation approach” Feedback, Analysis, and Synthesis based Testing” – J2
• Naomi Honda “A study of factors to improve real quality: Analysis of two CMMI level 5 organizations” – J3
• Andrew Kumeiga “A cross-function methodology: software development for analytics-driven firms” – J4
• Stephan Goericke “Quality Assurance Management Professional: A next-generation certificate for IT personnel certification” - J5
• Patricia McQuaid “Software Testing Qualifications Certification” – J6
• Yoshinori Itabashi “Prediction of project-specific process defects” – J7
• Kunitoshi Yamamoto “Model checking of asynchronous system in multifunction printer” – J8

Thursday, September 18
8:00 am – 9:15 am  Gary McGraw keynote "Software Security: State of the Practice 2008"
9:30 am – 10:30 am  concurrent sessions

• Shari Lawrence Pfleeger “I’ll Buy That: Cybersecurity on the Internet Marketplace” – K1
• Linda Westfall  “Risk-Based Peer Reviews” – K2
• Robin Goldsmith “Real ROI Sells Testing’s Value” – K3
• Karol Fruehauf “Why Testers Shouldn’t Play Ping Pong” – K4

10:30 am – 11:00 am   break
11:00 am – 12 noon  concurrent sessions

• Joe Jarzembek  “Secure Software Development” – L1
• Noriyoshi Kuno “The Effective Method for Design Reviews’ – L2
• Louise Tamres “Can We Ship? How to Tackle the Test Maze When You Don’t Have the Time to Test” – L3
• Axel Rennoch “Application of the Classification Tree Method for Test Modeling in Complex Software Projects” – L4

12 noon – 12:45 pm  lunch
12:45 pm – 1:30 pm  Kurt Schneider keynote "Can we talk? Documentation versus Communication in Software Projects"
1:30 pm – 2:30 pm  concurrent sessions

• Robert Charette “Quality and Risk Issues in National Electronic Health Record Systems” – M1
• Carol  Dekkers  “Scope Management for Adults: A 12-Step Recovery Program for ICT Projects” – M2
• Yoshinori Iizuka “Software Quality: Quality and People centered” – M3
• Ian Brown “Process measurement: Appraisals of SPI models” – M4

2:30 pm – 3:00 pm  break
3:00 pm – 4:00 pm  concurrent sessions

• Sabrina Jackson “Discover Your True Project Management Style” – N1
• David Herron “Measuring and Managing Software Projects More Effectively” – N2
• Takuro Iida “Improve and meet your organizational needs with reference to CMMI continuous representation” – N3
• Bogdan Bereza-Jarociński  “Customer Experience Management: How to Achieve Market Success” – N4

4:15 pm – 5:15 pm  concurrent sessions

• Michele Moss  “Leveraging CMMs and Standards for Assurance” – O1
• Finn Svendsen “Software Development Processes and Organization in Perspective Customer/Supplier Relationship” – O2
• Takao Mori “The Viewpoint-Based Software Testing Engineering Process” – O3
• Kazuhiro Suzuki “Quality Control for Software in the Unit Test Phase” - O4
• Masakazu Matsushita “The Test/Verification Method of Web Application Systems” – O5
• Andras Pataricza “Automated Verification and Validation of Domain Specific Languages and their applications” – O6
• Bernd Hindel “SPICE of Life” – O7
• Tetsuya Kouno “A framework of software quality improvement based on fault knowledge management”  - O8

5:30 pm – 6:15 pm  closing plenary: Yoshinori Iizuka + Dehua Ju "Invitation to Shanghai 2011"