10:15 a.m. – 10:45 a.m.
Networking Break with Sponsors and Exhibitors

11:00 a.m. – Noon
Concurrent Sessions Block F

F1: Reducing Prescription Errors with Emphasis on Patient Safety
Jonathon Andell and Michael O’Dell, MD

F2: Sustainable Six Sigma - Keep the Drive Alive When Top Management is Distracted
Mike Paruszkiewicz

F3: Evaluating Experimental Plans using Factor Relationship Diagrams
Cheryl Hild

F4: How to Improve Process Performance Using Lean Automation
Frank Garcia

F5: Sustaining Lean Improvement - Practical Lessons From a UK Government Department Benchmarking Study
Steve Tanner

F6: Lean Office Challenges and Solutions
Mike Osterling

Noon – 1:15 p.m.
Networking Lunch

1:30 p.m. – 2:30 p.m.
Concurrent Sessions Block G

G1: Shopping Your Way to Excellence
Jane Ruhland and Samara Moore

G2: Using Lean Six Sigma to Promote Innovation: A Case Study at ING Direct USA
Debbie Neuscheler-Fritsch

G3: Friend or Foe? How to Use Graphical Diagnostics for Scoping Out Discrepant Data
Mark Anderson

G4: Implementing Sequential Error Proofing in Labeling System
Javed Cheema

G5: Utilizing a Lean Management System to Sustaining a Lean Culture
Hank Czarnecki

G6: The Pizza Game-A VSM Simulation
Robert Petruska

2:30 p.m. – 2:45 p.m.
Networking Break

2:45 p.m. – 3:45 p.m.
Concurrent Sessions Block H

H1: Permanently Solving a Complex Long Term Problem
Beverly Daniels

H2: Evolution of Six Sigma in a Company
Sheila Shaffie and Shahbaz Shahbazi

H3: Lean and Six Sigma Deployment in Hospitals
Doug Sears

H4: The Entitlement Trap: Why Your Improvement Projects May Not Be Achieving Real Breakthrough
Dennis Monroe

H5: Designing Simple Electronic Kanban based Decision Support System - A Lettershop Case Study
Krishnan Krishnaiyer and Priya Padmanabhan

H6: Modified Kaizen Blitz for Continuous Processes

Paige Walden

4:00 p.m. – 4:45 p.m.
Tuesday Closing Keynote Speaker – Michael Stanleigh, President, Business Improvement Architects.