Monday March 2 • 8:00 a.m. – 9:00 a.m.
Brett C. Browchuk
Senior Vice President
Service Operations
CIGNA HealthCare
Leveraging Lean Six Sigma to Cut the Gordian Knot of Healthcare
CIGNA, an international healthcare, life, and disability insurance provider, began its Lean Six Sigma quality journey in 2003, using a unique senior management-supported, grass-roots approach; and a very effective deployment model. That journey successfully spread across the entire corporation and had a significant impact on CIGNA’s quality and internal efficiencies.
CIGNA sees, as its social responsibility, the need to do what it can to address our nation’s healthcare crisis. It established a new mission and guiding framework, incorporating Lean Six Sigma principles and aimed at better understanding and serving its customers and key stakeholders. For example, CIGNA is working with its clients on "metrics that matter," recognizing the growing importance of the employees of those clients. In his opening address, Brett Browchuk, CIGNA’s senior vice president of service operations, talks about CIGNA’s deployment model, its impact to date, and its emerging role in helping change the future of healthcare.
Brett Browchuk Biography
Brett Browchuk joined CIGNA HealthCare in 2007 as senior vice president of service operations where he leads all service functions in support of more than 9.3 million CIGNA HealthCare members nationwide.
Browchuk brings to CIGNA HealthCare a strong background of strategic service leadership experience from well-known consumer-aligned companies. Most recently, he served in a variety of managing director roles at Putnam Investments, overseeing shareholder service delivery and large service organizations. He also worked at Fidelity Management & Research Company as senior vice president of its global trading department.
Browchuk received a bachelor’s degree in economics from Hobart & William Smith College. He is a past member on the Investment Company Institute (ICI) Operating Committee and served on the Institutional Traders Advisory Committee at the New York Stock Exchange and on the Quality of Markets Committee at NASDAQ. He is past director of the Boston Stock Exchange.
He is a community leader, serving as treasurer on the executive board of Horizons for Homeless Children, the largest nonprofit organization providing day care for homeless families in the greater Boston area. He is board chairman at the Chestnut Hill School in Newton, MA.
Monday, March 2 • 4:45 p.m. – 5:30 p.m.
Jason Gerros
Director, Process & Performance Excellence
Depository Trust & Clearing Corporation (DTCC)
Jason Gerros joined DTCC in February 2007, as a director in the business reengineering and quality office. Gerros, a Certified Master Black Belt, received his MBA from Arizona State University and holds a bachelor’s degree in chemistry.
He worked as a quality technician and senior manufacturing engineer, and has experience working in high technology manufacturing for medical devices at General Electric, semiconductor manufacturing at Microchip Technology, Inc., and Sumco Materials.
Gerros has also consulted on lean operations for furniture manufacturing, lumber mills, machine shops, warehousing, and document management. He has a strong background in conflict resolution, team building, and negotiations.
About DTCC
DTCC, through its subsidiaries, provides clearance, settlement, and information services for equities, corporate and municipal bonds, government and mortgage-backed securities, money market instruments, and over-the-counter derivatives.
Tuesday, March 3 • 8:00 a.m. – 9:00 a.m.
Larry W. Pike
Vice President of Quality and Mission Success
Lockheed Martin Aeronautics Company
Larry Pike is responsible for the leadership of all quality functions throughout aeronautics at Lockheed Martin Aeronautics Company. This also includes ensuring that all suppliers and subcontractors comply with Lockheed Martin’s customer and industry standards, specifications, and requirements.
Pike joined Lockheed Martin in 1979 in Abilene, TX, and later was reassigned to Fort Worth, TX. Prior to assuming his current role, he served as vice president of production/quality processes, where he was responsible for ensuring standardized and high quality processes across all of the company’s programs and seven manufacturing facilities.
He also has held the positions of vice president and deputy of production operations and director of material operations within the Lockheed Martin Material Management Sector. He was responsible for the implementation of a world-class supply chain, and served as the director of lean deployment and process improvement, where he was responsible for championing and leading the deployment and implementation of continuous improvement and lean principles and concepts throughout the company.
Tuesday, March 3 • 4:00 p.m. – 4:45 p.m.
Michael Stanleigh
CEO
Business Improvement Architects
Michael Stanleigh is a professional management consultant and the CEO of Business Improvement Architects. He founded bia™ in 1989 to help organizations achieve operational success. Stanleigh works with executives and senior managers around the world to help them enhance their operational effectiveness. His Operational Success System™ provides guidance to enhance an organization’s strategic direction, leadership development, project management, and quality management.
He has been instrumental in helping his clients increase productivity and profits with his clear processes and quality approach.
His client list includes some of the world’s most respected companies in the areas of technology, manufacturing, financial, associations, retail, government, real estate, and telecommunications.
Aside from his busy consulting career, Stanleigh delivers keynote presentations for conferences and events around the world about his research and experience in his organization’s core practice areas. He shares his business experience and expertise with spark, energy, and creativity in presentations that are tailored for each audience. He has worked in Canada, the United States, Mexico, Hong Kong, China, Malaysia, India, Thailand, Finland, and other parts of Europe.
Stanleigh holds faculty positions at the American Society for Quality and for Memorial University of Newfoundland. He is a past executive member of the Project Management Institute (PMI) and the International Society for Strategic Management and Planning as well as a past president of the Ontario Society for Training and Development. He has been featured and published in more than 500 different magazines and industry publications.
