Monday, October 1 Program
(Subject to Change)
Monday, October 1, 2007
8:00 am – 9:00 am: Breakfast with Sponsors and Exhibitors
9:00 am – 9:15 am: Welcome Remarks
9:15 am – 10:15 am: Keynote Address — Richard Norling, Premier Inc.
10:15 am – 11:00 am: Networking Break with Sponsors and Exhibitors
11:00 am – 12:00 Noon: Sessions
- Session A1: Hear It–See It–Use It! Finding a Better Way Through the Voice of the Employee
Dusty Harmon - Session A2: Speak the Language Senior Executives Understand: Profits!
Jeff Maszal - Session A3: Using Quality Tools for Customer Relationship Management
Grace Duffy - Session A4: Quality Get Out of Here
Anita Romero
12:00 Noon– 1:30 pm: Lunch/Networking
Lunch Presentation — Timothy Olson
1:30 pm – 2:30 pm: Sessions
- Session B1: The Link Between Customer Satisfaction, Loyalty, and Profits
Larry Freed and Dan Cooke - Session B2: Developing Continuous Quality Improvement at a Stock Exchange
S. W. Yap - Session B3: Breakthrough Results
French Bolen - Session B4: Quality Culture in Law Enforcement
David Amari
2:30 pm – 3:00 pm: Refreshment Break With Sponsors and Exhibitors
3:00 pm – 4:00 pm: Sessions
- Session C1: Circles of Collaboration—Satisfying the Internal Customer
Rachel Strother and Bill Casey - Session C2: Measuring Quality Improvements and the Challenges of Developing a Quality Culture
Ashok Jain - Session C3: Using a Decision Process
Tim Olson - Session C4: Adding Quality to the Equation
John Iverson
4:15 pm – 5:30 pm: Networking Reception
