Program Overview
(Subject to Change)
Sunday, September 30, 2007
8:00 am – 4:30 pm: Full Day Preconference Tutorials
Varied times: Half Day Preconference Tutorials
Monday, October 1, 2007
8:00 am – 9:00 am: Breakfast with Sponsors and Exhibitors
9:00 am – 9:15 am: Welcome Remarks
9:15 am – 10:15 am: Keynote Address — Richard Norling, Premier Inc.
10:15 am – 11:00 am: Networking Break with Sponsors and Exhibitors
11:00 am – 12:00 Noon: Concurrent Sessions
12:00 Noon – 1:30 pm: Lunch/Networking
Lunch Presentation — Timothy Olson
1:30 pm – 2:30 pm: Concurrent Sessions
2:30 pm – 3:00 pm: Refreshment Break With Sponsors and Exhibitors
3:00 pm – 4:00 pm: Concurrent Sessions
4:15 pm – 5:30 pm: Networking Reception
Tuesday, October 2, 2007
8:00 am – 9:00 am: Breakfast with Sponsors and Exhibitors
9:00 am – 9:15 am: Conference Remarks
9:15 am – 10:15 am: Keynote Address — John Tschohl, Service Quality Institute
10:15 am – 11:00 am: Networking Break with Sponsors and Exhibitors
11:00 am – 12:00 Noon: Concurrent Sessions
12:00 Noon – 1:30 pm: Lunch/Networking
1:30 pm – 2:30 pm: General Session — Jim Jubelirer, Burke, Inc.
2:30 pm – 3:00 pm: Refreshment Break
3:00 pm – 4:00 pm: Concurrent Sessions
Wednesday and Thursday, October 3-4, 2007
Varied times: Postconference Course
