Thursday, March 1
8:00 a.m. – 9:10 a.m.
Welcome/Opening Remarks – Art Trepanier, Conference Chair
Keynote address #1:
Good Enough for Government Work
Maj. Gen. Arthur J. Rooney Jr.
Vice Commander, Electronic Systems Command, Hanscom AFB, MA
9:15 a.m. – 10:15 a.m.
Compliance Systems: Then and Now; Developing a Compliance System that Complies and Competes (A)
John Cachat
Customer Loyalty and Satisfaction: Satisfaction Does Not Cut It (B)
Janet Nelson
Conducting a Health Check of Your Organization (C)
Ellen Santos
Stu Smith
I Should Have Learned to Play the Piano (D)
Sandy Miller
The Essentials for Excellence (E)
G. Dennis Beecroft
Medical City Dallas Hospital: The Journey in Pursuit of Excellence* (F)
Britt Berrett
*Sponsored by ASQ’s Healthcare Division
10:15 a.m. – 10:45 a.m.
Networking Break in Exhibit Area
10:45 a.m. – 11:45 a.m.
Achieving True Excellence OR Just Another "Flavor of the Month?" (G)
JR McGee
The Demand Driven Workforce: Optimizing the Talent and Skills of a Global Company (H)
Tig Gilliam
Adding Value to ISO 9001:2000 Compliance (I)
Sandford Liebesman
Mentoring From Pipeline to Bottom Line for Organizations – Organizational Learning and Development Excellence (J)
Norbert Tencsa
Six Sigma and Lean: How They Support Excellence (K)
Bob Meisel
Community of Competence™ (CC): Catalyst for Change* (L)
Elizabeth A. Smith, Ph.D.
*Sponsored by ASQ’s Healthcare Division
Noon – 12:35 p.m.
Networking Lunch
12:40 p.m. – 1:55 p.m.
Keynote address #2:
The Future of Everything and Perhaps the Quality Profession
Dennis Arter
CQA, Independent Consultant and Trainer
2:10 p.m. – 3:10 p.m.
Quantifying the Revenue Implications of Quality Improvement Projects (In a Manner the CFO Will Accept) (M)
John Goodman
Methods for Selecting and Managing Six Sigma Projects (N)
Jim Duarte
Building the On-Demand Supply Chain for Business Transformation and Value Creation (O)
Karen Butner
Trust: The Foundation for Excellence and Transformation (P)
Wally Hauck
Sergio Huerta, M.D.
Essentials for Excellence in ISO 9000:2000 (Q)
Peggy Milz
Share Our Stories© (S.O.S.) – A Patient Safety Reporting System for Patients and Families* (R)
Matthew C. Mireles, Ph.D., M.P.H.
3:15 p.m. – 3:45 p.m.
Networking Break in Exhibit Area
3:45 p.m. – 4:45 p.m.
What is World Class – Really? (S)
JR McGee
The Six Thinking Hats (T)
Anthony Griffin
Foreign Object Elimination (FOE) for All Types of Businesses (U)
Larry Beck
Brian Greer
Solving the Puzzle… Bringing Visibility to Accountability (V)
Shane Yount
Creating Operational Excellence: Implementing Best Practices from Baldrige Recipients to Significantly Improve Results (W)
Glenn Bodinson
Backseat Drivers of Quality: Love Them or Lose Them* (X)
Kathy Grimes
Sharon Pepper
*Sponsored by AS's Healthcare Division
6:00 p.m. – 7:00 p.m.
QMD Annual Meeting (All QMD members invited)
7:00 p.m. – 10:00 p.m.
Conference Banquet (Separate ticket required)
