Friday, March 2
8:00 a.m. – 9:10 a.m.
Welcome/Opening Remarks
Presentation of QMD Partners in Quality Award
Keynote address #3:
Journey’s in the Quest for Quality
Douglas B. Dotan
President, CRG Medical Patient Protection & Risk Reduction Solutions
9:15 a.m. – 10:15 a.m.
Creating Operational Excellence Through the Power of People (AA)
Alfred Grigg
Supply Chain Essentials: NPI Process Management (AB)
Aimee Siegler
Avoiding Human Error – Creating the Right Environment (AC)
Larry Foss
Larry Tew
Scorecards: How to Educate, Facilitate, and Motivate (Part 1) (AD)
Anna VerSteeg
How A Leader Drives Excellence (AE)
Pat Townsend
From the Ritz-Carlton to Hospital CEO – Forget Bed Pans, Bad Food, and Prickly Staff (*AF)
Gerard Van Grinsven
*Sponsored by ASQ’s Healthcare Division
10:15 a.m. – 10:45 a.m.
Networking Break in Exhibit Area
10:45 a.m. – 11:45 a.m.
Keeping the Marriage Alive: Customer Relationship Management (AG)
Grace Duffy
Avoiding the Corporate Death Spiral: Recognizing and Eliminating the Signs of Decline (AH)
Gregg Stocker
IBM to Lenovo: Architecting a Global Supply Chain Transformation (AI)
Tig Gilliam
Scorecards: How to Educate, Facilitate, and Motivate (Part 2) (AJ)
Anna VerSteeg
Integrating Excellence in a Small Business: The Road to Success (AK)
Patricia Biggs
Role of Statistical Process Control in Clinical Quality and Clinical Effectiveness Projects (*AL)
Mano Selvan, Ph.D.
*Sponsored by ASQ’s Healthcare Division
Noon – 12:35 p.m.
Networking Lunch
12:40 p.m. – 1:55 p.m.
Keynote address #4:
Inside the Box™: How to Unleash Innovative Thinking
Maxine Shapiro
Inside the Box™ Keynote Speaker and Trainer
2:10 p.m. – 3:10 p.m.
Assessing the Assessors: Evaluating Quality Audit Tracking Software Systems (Part 1) (AM)
Ed Lyons
Converting Company Strategies to Targets for All Employees (AN)
Neide A. Ramos
Teaching Team Leadership Skills for the Quality Manager as Culture Change Agent (AO)
Holly Duckworth
Stop Depending on Inspections (Part 1) (AP)
Darin Craig
Breakthroughs in Lean Sigma Quality That Significantly Improve Business Excellence (AQ)
Dr. Michael English
Role of Multiple Ongoing Educational Programs by UTMDACC to Attain Quality Culture Among Care Givers (*AR)
Wayne Fischer, Ph.D.
*Sponsored by ASQ’s Healthcare Division
3:15 p.m. – 3:45 p.m.
Networking Break in Exhibit Area
3:45 p.m. – 4:45 p.m.
Assessing the Assessors: Evaluating Quality Audit Tracking Software Systems (Part 2) (AS)
Ed Lyons
Quality Management in Psychotherapy (AT)
William Hackett
Applying the Pareto Principle to Defect Prevention (AU)
Claire Caudry
Stop Depending on Inspections (Part 2) (AV)
Darin Craig
Elements of Excellence: Trends Across the Last 25 Years (AW)
Barry Johnson
The Role of Evidence-Based Design in Creating Patient Safe Healthcare Environments (*AX)
Mark Vaughan
*Sponsored by ASQ’s Healthcare Division
