Improvements Through People, Processes, and Performance
The tightened economy has caused a high level of uncertainty for the immediate future which is forcing companies to not only provide superior products and services, but to anticipate where and when the next product or service innovation will occur, while closely controlling existing processes. World-class organizations must utilize their existing resources, People and Processes, to realize Performance improvements though this challenging economic period.
The theme for the 22nd Quality Management Division conference, Improvements Through People, Processes, and Performance, will offer many learning opportunities for attendees to participate in a variety of forums—pre- and post-conference courses, presentations, keynote addresses, and interactive sessions. ASQ certification exams will be part of the postconference program.
People
- Communications within organizations, especially knowledge transfer as employees retire
- Cultural, social, emotional, and political intelligence
- Training tools and techniques
- Skill building and personal growth management
- Relationship building within organizations, customers, and supply chains
Processes
- Change and Innovation as related to Improvement
- Sharing of "lessons learned"
- Implementation and management of various Quality systems such as Lean, Six-Sigma, ISO, Baldrige
- Conducting a "personal organizational" assessment
- Finding the process best suited to the organization,its products and services, and customers
Performance
- Identify existing performance levels using the "right metrics"
- Examine the employees, management, andcustomer’s perceptions of products and services
- Just how "good" should performance levels be?
- What is performance management ($$$ and/or people)?
- Benchmarking functional practices
