Root Cause Analysis and Lean
Instructor: Mike Micklewright
October 13 $595
Root Cause Analysis is the most important process of improving any Quality Management System. It is also the most important process in any improvement activity whether it’s Lean, Six Sigma, or otherwise. Yet, so few people either know how to do it right or do not wish to find out how to do it right. This hands-on tutorial will cover:
Process Auditing & Techniques: Validate, Verify and Identify Risk
Instructor: J. P. Russell
October 14 $595
This class is focused on methods and techniques to conduct successful quality, safety, and environmental process audits for verification, validation and identification of risk. Internal and external process audits and techniques provide very valuable information to management and oversight organizations. Topics include preparing and performing process audits, and the identification of poor performance indicators and risk. The techniques presented in this class can be used by auditors who conduct internal and external audits. The class is not specific to any performance standard. A book comes with the class. Basic auditing training topics such as interviewing and checklist preparation are not included as part of this class.
Creating a Leaner Quality Management System
Instructor: Mike Micklewright
October 14 $595
Many Quality Management Systems grow to the point of being un-user-friendly, overly complex, cumbersome, and lengthy. By applying the tools and concepts behind Value Stream Mapping, 5S, and Quick Changeover, with the knowledge of waste types, case studies will show how to transform a company's documentation system into one that is much Leaner.
In many cases, the length of documentation systems has decreased by 50 - 80% while still maintaining all important content. What results is a Lean Quality System, including a two-page Quality Manual. What is eliminated is the junk, or the wasteful content that does not add value to the system, including the abundance of redundancies. By using 5S, Red Tags, Quick Changeover, and Value Streams, we will show how the QMS can be more effective and efficient.
Risk is the Compass™ - A New Auditing Model Using Risks and Controls
Instructor: Denis Devos
October 14 $595
Certified Manager of Quality/ Organizational Excellence Refresher
Instructor: Russell T. Westcott
October 12 – 14 $895 1.9 CEU
This refresher course reinforces current knowledge, re-introduces applications that may not be used every day, and explains the rationale for use. Class discussion will highlight sample questions, both multiple choice and constructed response, while providing guidance for the CMQ/OE exam based on the body of knowledge. Participants are expected to complete pre-work assignments prior to refresher start date. Course materials and a copy of The Certified Manager of Quality/Organizational Excellence Handbook, Third Edition will be sent after registering. It is important that participants register by September 15, 2009, to allow adequate time for materials to arrive.
Certified Quality Auditor Exam Refresher
Instructors: Nancy Boudreau & Sandi Storli
October 13 – 14 $695 1.5 CEU
The Certified Quality Auditor Exam Refresher training, developed and delivered by CQAs from ASQ’s Audit Division, is a two day course designed and taught to help experienced auditors become better prepared for the CQA exam. Through discussion, review, and practice, attendees become thoroughly familiar with the complete body of knowledge of the CQA exam and offer participants a better understanding of the basic principles and applications that will appear on the exam. This presentation and discussion will provide an overview of the CQA Body of Knowledge (BOK). Participants will leave with an understanding of how the CQA certification will enhance their performance as auditors. The basis for the exam is the CQA BOK and the course text, The ASQ Auditing Handbook, Third Edition, which will be sent to participants prior to the course start date.
