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Article AbstractsArticle Abstracts are free to anyone visiting this website. Registered users can click to view the entire article. This page will contain abstracts of articles written by insurance quality professionals. They will come from personal contacts in the US and abroad, and will also include permitted reproductions of articles published in various magazines that will raise questions regarding quality, client satisfaction, technologies used by insurers to enhance client satisfaction and process efficiency, etc. The discussion boards will also be used to comment on those articles. How To Address Quality in the Insurance Industry - Alain Gaumier The Long-Term Customer Relationship Management: |
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