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Two Hospitals Prescribe Performance Excellence
by Kristen Johnson

Baptist Hospital Inc. (BHI), a subsidiary of Baptist Health Care (BHC), consists of two hospitals: BH, a 492-bed tertiary care and referral facility in Pensacola, FL, and Gulf Breeze Hospital (GBH), a 60-bed medical and surgical hospital in Gulf Breeze, FL. BHI also includes Baptist Medical Park (BMP), an ambulatory care complex in Pensacola. BHI has 2,270 employees, who account for 42% of the BHC staff.

Saint Luke's Hospital (SLH) is a 582-bed teaching and referral organization in Kansas City, MO. It is the tertiary care referral center of the Saint Luke's Health System (SLHS), which employs 6,333 individuals. Approximately 51% of these employees are located at SLH.

Sure, they sound like two ordinary hospitals from different parts of the country. But each committed itself to excellence and became a recipient of the 2003 Malcolm Baldrige National Quality Award in the healthcare category.

Registered Users - Read full article (PDF, 274 KB)

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