Article Abstracts

Does Baldrige Make A Business Case for Quality?
by Mark L. Dean and Cynthia L. Tomovic

The Malcolm Baldrige National Quality Award (MBNQA) has been an immensely successful model for promoting the collection and sharing of best practices across the United States. Its focus on quality management and business results has been a beacon for companies driven to excellence. The success of Baldrige winners has been promoted as evidence quality management leads to excellent business results. Does it?

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