Quality Improvement Associate Certification

References

These references support the topic areas in the CQIA Body of Knowledge. They are used to write and review the questions in the test question pool. To determine which references you need, review the CQIA Body of Knowledge. Determine which topic areas you need to study further. Then review this reference list to identify those that support your needs.

Note: ASQ Certification Board does not endorse any one particular reference source.

• Andersen, Bjorn, Business Process Improvement Toolbox, Milwaukee, Wisconsin: ASQ Quality Press, 1999.
• ASQ Foundations in Quality: Self-Directed Learning Series-Quality 101, Holmes Corp. and ASQ, CD-Rom .
• ASQ Statistics Division, Improving Performance Through Statistical Thinking, Milwaukee, Wisconsin: ASQ Quality Press, 2000.
• Barrentine, Larry B., Concepts for R&R Studies, Second Edition, Milwaukee, Wisconsin: ASQ Quality Press, 2003.
• Bellman, Geoffrey, Getting Things Done When You Are Not In Charge, San Francisco, Berrett-Koehler Publishers, Inc., 2001. ISBN 1576751724.
• Brassard, Michael, Memory Jogger Plus, Massachusetts: Goal/QPC, 1989.
• Deming, W. Edwards, Out of the Crisis, Cambridge: MIT Press, 1986.
• Evans, James R., and William M. Lindsay, The Management and Control of Quality,5^th ed., Cincinnati, OH: South-Western College Publishing, 2001. ISBN 0324066805.
• Goetsch, David L., and Stanley B. Davis, Quality Management: Introduction to Total Quality Management for Production, Processing, and Services, 4^th ed., Prentice Hall College Div, 2002. ISBN 0130933872.
• Harper, Ann, and Bob Harper, Actions for Team Barriers: Overcoming the Blocks to Empowerment, Involvement, and High Performance, Mohegan Lake, NY: MW Corporation, 1994. ISBN 1880859033.
• Harrington, H. James, Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness, Milwaukee, Wisconsin: ASQC Quality Press, 1991.
• Harrington, H. James, Total Improvement Management: The Next Generation in Performance Improvement, New York: McGraw-Hill, 1994. ISBN 0070267707.
• Hartman, Melissa G., ed., Fundamental Concepts of Quality Improvement, Milwaukee, Wisconsin: ASQ Quality Press, 2002.
• Juran, Joseph M., Juran on Leadership for Quality: An Executive Handbook, New York: Free Press, 1989. ISBN 0029166829.
• Juran, Joseph M., Juran’s Quality Handbook, Fifth Edition, New York: McGraw-Hill, 1999.
• Juran, Jospeh M., Juran on Planning for Quality, New York: Free Press 1988. ISBN 0029166810.
• Kessler, Sheila, Measuring and Managing Customer Satisfaction: Going for the Gold, Milwaukee, Wisconsin: ASQ Quality Press, 1996.
• Lareau, William Office Kaizen: Transforming Office Operations Into a Strategic Competitive Advantage, Milwaukee, Wisconsin: ASQ Quality Press, 2003.
• Lawton, Robin L., Creating a Customer-Centered Culture: Leadership in Quality Innovation, and Speed, Milwaukee, Wisconsin: ASQC Quality Press, 1993.
• Orsburn, Jack D., The New Self-Directed Work Teams: Mastering the Challenge, New York: McGraw-Hill, 1999. ISBN 007043414X.
• Parker, Glenn M., Cross Functional Teams Tool Kit, Jpsseu-Bass, 1997. ISBN 0787908568.
• Poirier, Charles C., and William F. Houser, Business Partnering for Continuous Improvement: How to Forge Enduring Alliances Among Employees, Suppliers and Customers, San Francisco: Berrett-Koehler Publishers, 1993. ISBN 1881052109.
• Saylor, James H., TQM Simplified: A Practical Guide, New York: McGraw-Hill, 1996. ISBN 0070576785.
• Scholtes, Peter R., The Team Handbook, Third Edition, Revised, Madison, WI: Joiner Associates, 2003.
• Scholtes, Peter R., The Leader’s Handbook: Making Things Happen, Getting Things Done, McGraw-Hill, 1998. ISBN 0070580286.
• Smith, Gerald F., Quality Problem Solving, Milwaukee, Wisconsin: ASQ Quality Press, 1998.
• Tague, Nancy R., The Quality Toolbox, Milwaukee, Wisconsin: ASQC Quality Press, 1995.

Books with links are available from ASQ Quality Press.

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