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| Track 3 Presentations Track 3 Presentations A3. Developing Disciplined Systems for Excellence while Maintaining Operational Flexibility: The Mannington Model - Don Owen Brief Description: Strategy driven tools for business excellence - exploring the common sense statistical methods used to improve the effectiveness and efficiency of the Quality Management System. Presentation B3. All About Management Reviews and the Continual Improvement Connection to Business - Lauren Hendren Brief Description: Management Review Meetings and recorded minutes have become a key component of ISO 9001:2000 audits. We examine the new role of top management and learn to implement an effective management review format to help our leaders to comply with the standard and face audits with confidence. Presentation C3. The Auditor's Impact on Continual Improvement and Customer Satisfaction - Joe Solly Brief Description: Learn about the various cost effective management tools that can be used to drive a positive impact on profitability and increased customer satisfaction. Presentation How to Develop an Effective Customer Satisfaction Survey: Customer Perception - Shawn Badik Brief Description: This presentation focuses on the elements of preparing, delivering, and analyzing a Customer Satisfaction Survey. There will also be an emphasis on the best way to respond to surveys. Presentation D3. Competence Evaluation of Auditors: ISO 19011:2002 - Jack Finney Brief Description: This session provides cost effective approaches in process auditing techniques to meet the requirements of ISO 9001:2000, ISO/TS 16949:2002, and AS 9100:2001. E3. The Road to Success is Not Paved with Hope - Tony King Brief Description: The road to a sound future for any organization is not paved on a foundation of hope, but rather on a foundation of utilizing defined solid business principles to obtain the financial and employee security needed in today's competitive world. How to Measure "Just-in-Time" Effectiveness for Continual Improvement: the Johnson Controls/Toyota Way - Sharuk Hiramanek Brief Description: In this interactive session the participants learn that "Just-in-Time" methodology used by Johnson Controls, Inc., to impact bottom line improvement and effectively measure continual improvement. F3. The Aerospace Industry's Single Face Across the Global Supply Chain - Eugene Barker Brief Description: The International Aerospace Quality Group defines strategic objectives for significant improvement in quality and cost reduction and implements an industry managed registration process. We examine the role of the auditing community in bringing these initiatives to life and look towards the future of the industry. |
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