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| Models for Software Quality - Perspectives for Auditors Tutorial Audience This tutorial is for experienced auditors, audit managers, quality system implementers, and quality assurance engineers who: - Must conduct assessments to establish or improve the capability of internal and external software engineering practices - Require an understanding of software engineering practices from the perspective of ISO 9000-3 and the Software Engineering Institute (SEI) Capability Maturity Model (CMM)sm Overview Models for Software Quality: Perspectives for Auditors prepares participants to - Extend their skills as ISO 9000 auditors and implementers to address software engineering organizations in four areas: audit planning, identification of nonconformity, recommendations for corrective action, review of corrective action plans - Apply the SEI CMM as a further resource for assessing and improving the ability of internal and external software engineering organizations - Dispel concerns about conflicts between 9001 and the CMM Content The tutorial contains numerous examples and exercises drawn from the auditor's perspective - Key clauses and requirements of ISO 9001 and ISO 9000-3 from a software engineering perspective Management responsibility: planning and resources Design and development Verification and validation Software Configuration management Corrective and preventive action Internal quality system audits - Overview of the CMM: levels and key process areas A graphical map for the KPAs A detailed look at the key practices in Level 2 - Comparing the SEI and ISO models Priorities in moving between the models Level 2 versus Level 3 of the CMM in commercial software engineering environments - Other models and the future: TickIT (UKAS), and ISO 15504 - Software process assessment (SPICE) - Implementation as a managed process - ensuring acceptance and building a quality culture This highly interactive tutorial contains numerous examples and exercises drawn from the auditor's perspective and includes an opportunity to participate in an audit of a typical software engineering organization. Bio Robert Bamford, M.A.T. in mathematics, and William Deibler II, M.Sc. in computer science, are the founders of SSQC. Since 1990,SSQC has suported manufacturers, service providers, and hardware and software developers in education and training, ISO 9000 registration, SEI CMM implementation, and engineering process and development life cycle definition. Their articles on standards and auditing have appeared in McGraw Hill's The ISO 9000 Handbook and Quality Systems Update, IEEE COMPUTER, and Software Marketing Journal. They have presented research papers at national and international conferences, for organizations including the American Electronics Association (AEA), American Society for Quality (ASQ), Semiconductor Equipment and Materials International (SEMI), and the Software Engineering Institute (SEI). They are active United States TAG members in the ISO/IEC JTC1 SC7 - Software Engineering Standards Subcommittee which is responsible for the development and maintenance of ISO 12207 and ISO 15504 (SPICE). NOTES: Each participant receives a complete course guide. Participants will be limited to 40 attendees. |
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