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| 1997 Conference 6th Annual Quality Audit Conference  Los Angeles, CA, February 27-28, 1997 6th Annual Quality Audit Conference Doubletree Hotel , Los Angeles, CA, February 27-28, 1997 Conference At A Glance Auditors are expected to influence managerial decision making in order to achieve effective results. This conference focused on the auditor's role in identifying system concerns to support management planning and decision making. Track 1 Auditing Tips, Tools, Traps, & Techniques Learn about the basic and advanced tools that can be employed to improve auditing skills or audit performance. While presentations address the CQA Body of Knowledge, they will provide insight into the application of effective methods for new auditors, those preparing for the CQA exam, and those experienced auditors who are facing new challenges. Track 2 Auditing Service Functions Gain a better understanding of the considerations for meeting the requirements of auditing the service functions. Whether the primary concern is an audit of a support function or a service industry, presentations will address effective audit methods and results. Viewpoints of both the auditor and auditee will be presented. Track 3 Special Issues in Auditing Develop an appreciation for those things most often missing from the usual audit considerations such as cultural differences, international concerns, corrective actions, the use of cross-functional teams and more. These sessions are intended for the development of the more advanced auditor who must function in a diverse environment. Track 4 Applying Cross-Divisional Skills Auditing applications in specialized areas presented by members of other ASQC Divisions or Technical Committees. These sessions will address expanded applications of quality auditing. Technical Paper Index TRACK I - AUDITING Tips, TOOLS, TRAPS, & TECHNIQUES Using ISO 9000 Principles When Auditing Edward Gardner Auditors' Contribution to Failed Audits David Druckman Training the Internal Auditor Charles Strobbe Certification, Fact and Fiction James Bossert How to Design a Successful Audit Team Rudy Hirzel The Internal Audit Report: Your Final Product Kristyn Ankrom Compliance Audit of a Moving Target Jorge Gomes The CQA Advantage Terry Regel Auditing in a Different Light Mike Else and Vincent Russell "But, You Said, 'This Is All I Had To Do ..." Michael C. Hodges Auditing the Administrative Processes Ruby Ivens Alternatives to the Scoring Checklist Doug Berg TRACK II- AUDITING SERVICE FUNCTIONS Quality Audit: Tool for Continuous improvement in Disability Claims Operations Illona Dubaldo & Jeffrey P. Nogas Auditing for Business Improvement Lesley M. Steer Applying Manufacturing Process Controls to Software Development and Maintenance Dan Oko Revisioning - Audit System Mapping Chuck Carlson Internal Auditing - Adds Value to Your Business Paul Mehta Total Plant Benefits from Sector Specific Service Function Audits Michael E. Deen, P.E. ISO 9000 Audit Strategies for the Service Sector R.W. Boehm & E.M. Keim Closing the Loop William M. Harral & Doug Berg Organizational Culture and Interactive Auditing Glena Anger & Betty Wims Concern/Deficiency Management: The Big Board of Auditing Norman Frank Great Constants in the Field of Quality Archie Bice TRACK III - SPECIAL ISSUES IN AUDITING An Evolving Internal Audit System John Boyle Forming Multi-Functional Quality Auditor Groups Valmy A. G. Oliveira, Jr. Auditing and Downsizing Jack Speer & Cheryl Parsons Marzec Interpersonal Skills for Quality Auditors Karen Becker Value Added Auditing and the Transformation of Business Systems James D. Ecklein New Developments for International Auditor Qualification and Certification - ISO 10011 Revisions and IATCA Certification John Stratton & Barbara Stranak Beyond Carrots and Sticks: A Guide to Facilitating Change Penny Ouellette Audits as a Tool for Standardization and Improvement Mark Burke Compliance-Based and Performance-Based Auditing - The Similarities and the Differences Judith A. Malsbury Ethics and Auditing: Am I Doing My Part? Janet L. Muschlitz Quality Auditing Clinic Phil Gardiol Quality Assurance in China A Sleeping Tiger Awakens Richard Baehr TRACK IV - APPLYING CROSS-DIVISIONAL SKILLS Audits for Improvement? Traci VA Edwards Audits: An Effective and Practical Management Tool John E. Sawyer Corrective Action Evolution Cindy Burns Effective Corrective Actions W. L. Baker Supplier Auditing: What to do When Things Go Wrong! Effective Crisis Auditing Techniques Beverly G. Whitaker The Quality Auditor as a Role Model Duke Okes Are Your Audits Treasured or Trashed? Ralph Kolts Consolidated Assessment Management System Dr. Terry N. Wollert Auditors as Systems Architects in a Multi-Tiered Quality System Robert Bruce Kelsey, Ph.D. Quality System Reviews: A Software Perspective Craig Smith Auditing the Application of Advanced Quality Planning (APOP) to ISO 9001 / QS 9000 Eugene M. Tomlinson On the Trail to Quality Greg Czech Alternates Training Cross-Functional Audit Teams for Performance-Based Audits Melissa Dean Managing an Internal Audit System with Part-Time Auditors Cheryl Parsons Marzec Special Guest Speakers Keynote Address Richard Brodie is author of Microsoft "Word" software and the book "Virus of the Mind." Memes are to ideas and language what genes are to biology. Memes embodied in ideas need not be "true" to survive and spread, but must provoke us to repeat them. Auditors who understand this concept can have greater impact by framing their messages in more powerful memes. Luncheon Speakers K. Eric Drexler effectively invented the field of nanotechnology - the idea that manufacturing ultimately leads to assembly of products atom-by-atom. Dr. Drexler will discuss some of the profound implications for quality auditors of processes and systems that are managed on a submicroscopic level. Joshua Hammond is co-author of "The Stuff Americans Are Made Of" published by Quality Press. Understanding the seven characteristics which distinguish Americans can help us do better audits, write better reports, and do a better job for our customers. |
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