Outline of Opening Statement of
Deborah Baehser
Chief Nursing Officer and Vice President of Clinical Care Services
and
Richard Lovering
Senior Vice President for Operations
Robert Wood Johnson University Hospital —Hamilton, Hamilton, New Jersey
ASQ Health Care Panel
For the 21st Century Health Care Caucus
Washington, D.C.
April 26, 2006
- Building Efficiency and Reducing Waste (Deb Baehser)
- Strategic Planning Process
- Alignment
- National
- State
- Local
- Organizational
- Standardized Approach to Process Design and Process Improvement
- Incorporating Technology
- Communication
- Defined Measurement System
- Metric Ownership
- Evaluation
- Collaboration
- Results
- Clinical Outcomes
- Patient Safety
- RWJ-Hamilton Journey to Performance Excellence (Rick Lovering)
- Why Baldrige ?
- Create Competitive Advantage
- Improvement Across Entire Organization
- “Recipe for Success”
- 1999—2000 Quality New Jersey
- Self Assessment
- Application
- Site Visit
- Feedback Report
- 2002 First Baldrige Application
- Band Score: 2;
- 58 Strengths, 95 OFIs
- 2003 First Site Visit
- Band Score 4
- 90 Strengths, 59 OFIs
- 2004 Second Site Visit
- Achieved Recognition
- Band Score 6
- 99 Strengths
- 32 OFIs
- Results
- Increased Employee Satisfaction
- Increased Patient Satisfaction
- Increased Community Education
- Increased Market Share
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