Pall Corporation: A Profile in "Process Excellence"

Case Study - April 2008

Abstract:Pall Corporation’s “Process Excellence” combines lean, Six Sigma, dashboard metrics, and team involvement, ensuring improvement efforts are aligned with business imperatives and contributing to a culture of accountability. Process Excellence began in Pall’s Puerto Rico facility in 2004, in Florida in 2007, and in California and Europe in 2008. Results from Puerto Rico include 50 percent improvement in product and process quality as measured in defects per million opportunities, inventory reduction along with 98.5 percent on-time customer deliveries, and reduction of product cycle time by more than 25 percent.

Keywords: Case study; Process excellence; Lean - Six Sigma; Metrics; Teams; Accountability