Continuous Improvement in Public Schools Through ISO 9001:2000

Case Study - October 2006

Abstract:Six Sigma is one of five pillars supporting the Siemens VDO quality strategy for achieving world-class leadership in the competitive automotive industry. Employees quickly embraced Six Sigma for process optimization, deploying it in all facets of the business to improve customer satisfaction. A disciplined approach for project selection has led to better results for Six Sigma teams. The company earned global recognition for its use of Six Sigma, with one project improvement team winning the Bronze Award in the 2006 International Team Excellence Competition.

Keywords: Case study; ISO 9001; Public schools; Quality management systems; Metrics; Customer service; Student achievement; Student engagement; Operational efficiency